Online Purchases:

We entertain returns within 60 days from the date of purchase only. Terms and Conditions Apply!

1. Returns that are opened, used, damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.
2. BeYourLover does not process exchanges. Please note that we cannot offer exchanges due to our strict hygiene policy. This is to ensure that all customers can enjoy uncompromised quality of our products, in line with BeYourLover's global safety and quality standards.
3. All purchases are covered under our 1-year warranty against all manufacturing defects. In extremely rare cases, if a product becomes faulty, we'll offer you a replacement within 1 year from the date of purchase.

Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.

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International Returns:

Ensuring the accuracy of your shipping address is essential, as we are unable to alter shipping addresses post-shipment to maintain security and customer protection.

In the unfortunate event of lost, stolen, or damaged packages, please notify us promptly within 24 hours of delivery at [email protected] so that we may initiate a claim with the carrier. If your package experiences a delay with the carrier and remains stuck in transit at the same location for over 3 days, please contact our customer service team as soon as possible so that we may assist you in opening a claim on your package.

Your satisfaction is our priority, and we appreciate your trust in us as we work to resolve any issues efficiently. Should any issues arise with your order, please promptly contact our dedicated customer service team at [email protected] within 24 hours of delivery. Your timely communication is crucial, as failure to do so may impact the resolution process. While we strive to address any concerns promptly, please be aware that filing a claim with the carrier does not guarantee reimbursement, particularly if the carrier confirms proper delivery to the correct address.

Frequently Asked Questions (FAQs)

🔄 What do I need to include when returning an item?

Please return the product in its original packaging with everything that came with it—like chargers, manuals, and guides.
If your order came with any free gifts or promotional items, please return them too. If anything is missing, we’ll take that amount off your refund.

👉 Tip: Take photos of your item and package before shipping it back. This helps if something goes wrong during shipping.

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🔁 What if my order included a trade-in device?

If you traded in an old device as part of your order, your trade-in will be canceled once we process your return.

⚠️ Important: If the trade-in is already finished, we can’t send it back, so please wait until you decide to keep your new product before sending us your trade-in device.

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📱 I bought a service or subscription with my product. Will it be canceled too?

Returning your product does not cancel things like water filter subscriptions or other services. You’ll need to cancel those yourself on your My Subscriptions page.

If you bought Care+ and return the product within 15 days, we’ll refund the full cost of the subscription (if it was already charged) once we finish the return.

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📦 How long do I have to return an item?

You can return online purchases within 60 days of purchase. Terms and conditions apply.

We cannot accept returns that are used, damaged, worn, or missing original packaging or tags. If something is returned in poor condition, your return might be refused.

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🔄 Can I exchange an item?

Sorry, we do not offer exchanges. Due to hygiene reasons, we can’t swap products. This helps us make sure every customer gets a brand-new product that meets our safety and quality standards.

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🛡️ Is there a warranty?

Yes! All products are covered by a 1-year warranty for any manufacturing problems. If your product has a rare issue within one year, we’ll offer a replacement.

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💸 When will I get my refund?

Refunds usually take about 7 to 10 business days after we get your returned item.

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🚫 What items are non-refundable?

The following items are final sale and cannot be returned:

• Accessories
• Drawing orders
• Products on sale (with discount)

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🌍 What about international returns?

Please make sure your shipping address is correct before placing your order—we can’t change the address after it ships for safety reasons.

If your package is lost, damaged, or stolen, email us at [email protected] within 24 hours of delivery so we can help file a claim.

📍 If your tracking hasn’t moved for more than 3 days, please let us know. We’ll help open a case with the shipping company.

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🚚 Who pays for return shipping?

• If the return is due to a product issue or our mistake, we will pay for the return shipping.
• If the return is due to a change of mind, wrong size, or wrong color, the customer must pay for return shipping.

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✉️ How do I start a return?

Just email us at [email protected] with the following info:

• Your full name (the one used to purchase the product):
• Order number:
• Where you bought it (Store name, city; or link):
• Purchase Date:
• Product Name:
• Quantity:
• Color:
• Problem description:
• Include image or video featuring the product's state: (Please include at least one picture showing us that the product is unopened, unused, or unworn)
• Series Numbers of your owned product:

Feel free to contact us, if you need any further information or to know more about our Terms and Conditions.