Customer Help Center
Find answers and support for all your questions about our products, orders, and services
Orders & Purchases
Manage your orders, track packages, and understand purchase options
Browse articlesPopular Questions
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.
What is your return policy?
We offer a 30-day return policy on unused products in original packaging. Some restrictions may apply to intimate products.
How discreet is your packaging?
All orders are shipped in plain, unmarked boxes with no indication of the contents. The sender name on the package is "BYL".
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination.
How do I clean and care for my products?
Each product comes with specific care instructions. Generally, we recommend using warm water and mild soap or specialized toy cleaners.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and select cryptocurrency options.
Contact Customer Support
Our support team is here to help you with any questions or concerns
Self Service Options
Track Your Order
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See OrdersService Status
Website Operational
Our website is running normally. All features are available.
Order Processing
Orders are being processed normally with standard shipping times.
Delivery Delays
Some international shipments may experience delays due to customs processing. Estimated 2-3 additional days.
