Check Coverage
Understand your warranty & guarantee options
Prepare Info
Gather product details & purchase proof
Record Video
Show the issue with your product
Submit Claim
Complete the warranty claim form
Warranty & Guarantee
1-Year Warranty
We offer a 1-year warranty against manufacturing defects. The warranty starts from the date of purchase.
- Covers manufacturing defects
- Repair or replacement of product
- Fast processing time
- Dedicated support team
Eligibility: Valid for products purchased from beyourlover.com or authorized retailers.
10-Year Guarantee
We offer a 10-year quality guarantee against damage or a decline in functionality. This starts from purchase date.
- Covers damage or function loss
- 50% discount on next purchase
- Exclusive to official website
- Long-term product assurance
Benefit: Discount on future purchases if issues arise within 10 years.
Important Notes
Our warranty and guarantee cover manufacturing defects and exclude damage or lost functionality due to user negligence.
What's not covered:
- Improper or incorrect use of the product
- Use of non-water-based lubricants
- Incorrect cleaning methods
- Submerging non-waterproof products in water
- Disassembling or modifying the product
- Products purchased from unauthorized retailers
Coverage: Our warranty and guarantee only apply to products purchased via beyourlover.com or our official retailers (both online and offline).
Before Making Your Warranty Claim
Experiencing issues with your product? Let's troubleshoot before submitting a claim:
Check Charging
- Ensure your toy is fully charged
- Use the original charging cable
- Try different power sources
Refer to the product manual for proper charging instructions.
Check Travel Lock
- Ensure travel lock is disabled
- Check unlocking procedure
- Try resetting the device
Most products have a safety lock to prevent accidental activation.
If your product still doesn't work after these checks, you may be eligible to make a warranty claim.
Frequently Asked Questions
To make a claim, you'll need:
- Your product's serial number (found on the packaging)
- Proof of purchase (receipt or invoice)
- A short video showing the problem
The serial number is usually printed above the barcode on your product packaging.
If you don't have the original packaging:
- Check your original receipt or invoice - the serial number is often printed there
- Look for a small engraving on the product itself
- Contact our customer support team for assistance
Our support team can be reached at [email protected] or +1 833-275-3482.
Our standard processing time:
- Initial response within 24-48 business hours
- Approved claims processed within 3-5 business days
- Replacement shipping takes 5-7 business days in the US
We'll keep you updated via email throughout the process.
Our warranty coverage depends on where you purchased:
- Covered: beyourlover.com, Amazon, and authorized retailers
- Not covered: Unauthorized sellers, marketplaces without authorization
Always check our website for a list of authorized retailers before purchasing.
Ready to Submit Your Warranty Claim?
Complete our simple warranty claim form to get started. Our dedicated team will review your submission and respond promptly.
Submit Warranty ClaimYou'll need your product details and a short video showing the issue