We are pleased that our ability to quickly process all orders placed on our site. Most orders are processed within 24 hours. If you wish to cancel your order for any reason, just send us an email at firstname.lastname@example.org within 24 hours from the time the order was placed, otherwise, it will be too late. Beyond 24 hours, orders will be accepted as final and ready to be shipped to your doorstep.
A large majority of items in our inventory are processed and/or shipped within 24 hours, it is important that you contact us during this period so that we can attempt to cancel your order before it is fulfilled and/or shipped.
The goods can be returned within 14 days of delivery.
We love our customers and we want to make things easy for you. We also hope you will make things easy for us too!
While we would love to accommodate all returns, for a few hundred reasons we just cannot. To be eligible for a return, the item received must be unused and in the same condition when you have received it. It must also be in its original packaging.
We will be responsible for shipping costs and product refunds that meet the following conditions:
- Products with manufacturing defects that make it impossible to use.
- The product or item received is totally different from what was ordered.
- The size shipped out is not the same as the size placed in the order.
- Your item is damaged upon receipt.
No need to return the damaged item received. Simply take a photograph/video and send it to email@example.com. Once we receive the photograph/video, we will issue a replacement or refund. Easy, that’s what we like.
But remember to send the photo/video in a timely fashion. This is when being late is not cool. Damaged, missing, or incorrect items reported after 14 days from the delivery date will NOT be eligible for a refund or replacement.
The buyer is responsible for shipping costs related to returns and exchanges, if:
- The product does not meet customer expectations.
- The selected size does not fit the customer's body measurements.
- Customer simply wants an exchange for another product or return it.