Don't worry – we'll track it down together. Follow these steps:
🔍 1. Check Your Tracking #
- Find your tracking number in:
- Order confirmation email (subject: "Your BeYourLover Order #BYL12345")
- Your account dashboard: Track My Order
- Enter the number on the carrier’s website (USPS, FedEx, etc.).
📦 2. Common Delivery Scenarios #
✅ "Delivered" but not received?
→ Check porches, mailrooms, or with neighbors. Carriers sometimes mark deliveries early.
→ Wait 48 hours (occasional delays in scanning).
🕒 "In Transit" for days?
→ Weather/events may cause delays. Contact the carrier directly with your tracking #.
❌ No tracking updates after 3 days?
→ Email us at [email protected] with:
- Order number
- Screenshot of tracking status
🚨 3. File a Missing Package Claim #
If the carrier confirms loss/theft:
- Reply to this email or call +1 646-243-8557.
- We’ll reship or refund immediately (your choice!).
Prevention for Next Time #
- Sign up for carrier alerts (USPS/FedEx offer free tracking texts).
- Use a secure address (e.g., workplace or pickup locker).
We're here 24/7!
📧 [email protected]
(Tip: Save our contact info in your phone for future orders!)
