Why Haven't I Received Order Emails?

Don’t worry! Here’s how to track down your order updates:

🔍 Step 1: Check These Common Issues #

✅ Spam/Junk Folders

• Search for [email protected] in:
  • Gmail → "Promotions" or "Updates" tabs
  • Outlook/Hotmail → "Junk Email" folder
  • Apple Mail → "Trash" or "Junk"

✅ Email Typos

• If you checked out as a guest, double-check your confirmation page for email errors (e.g., "gamil.com").

✅ Guest Checkout Limitation

• Guest orders don’t create an account automatically. To link your order to an email account:
  1. Create an account using the same email from your order.
  2. Email us at [email protected] with:
     • Your order number (#12345)
     • The email used at checkout
       (We’ll merge your order history within 24 hours!)

⏳ Step 2: Processing Times #

• Order Confirmation: Sent instantly after payment (check your card statement).
• Tracking Email: Sent within 24 business hours of shipping (Mon-Fri).

🛠️ Step 3: Proactive Fixes #

• Whitelist Us: Add [email protected] to your contacts.
• Avoid Temporary Emails: Use Gmail/Outlook (Yahoo/MSN often block adult retailers).

📞 Need Immediate Help? #

Contact us with:

• Order number
• Screenshot of your inbox/spam folder (if possible)

📧 Email: [email protected]

(We can resend all emails manually or merge guest orders to your account!)