1. How do I earn points? #
- ✅ Shopping: $1 spent = 100 points
- ✅ Reviews: 50 points for each product review
- ✅ Birthday gift: 500 points during your birthday month
- ✅ VIP members: Get 50% more points
Pro tip: Some sales give 5x more points!
2. What can I do with points? #
- 💰 Get discounts: 1000 points = $10 off
- 🎁 Buy special items: Exchange points for exclusive products
- ⬆️ Become VIP: Reach 5000 points to upgrade
- 🎟️ Join giveaways: Use points for prize drawings
See rewards: Points Store
3. Do points expire? #
- Regular members: Points last 1 year
- VIP members: Points never expire
- We'll email you before points expire
Keep points forever: Upgrade to VIP
4. Why didn't I get points? #
Common reasons:
- Used points to pay for the order
- Returned the item
- Points take 2 days to appear
- Some sale items don't give points
Need help? Contact us
5. Can I give points to friends? #
- ✅ Yes! Send points as gifts
- ❌ No selling points allowed
- 🎂 Create gift cards: Minimum 1000 points
Note: 10% fee when sending points
6. Where can I see my points? #
- Top of website when logged in
- "My Wallet" in mobile app
- Monthly email summary
Get bonus points: Download our app
7. Can the points value change? #
- Normal: 100 points = $1 discount
- Special events: Better exchange rates
- VIP members: Get extra discount
8. How do I earn points? #
✅ Create account: 200 points for joining
✅ Shopping: $1 spent = 100 points
✅ Daily login: 10 points every day you visit
✅ Product reviews: 50 points per review
✅ Refer friends: 500 points when they make first purchase
✅ Social shares: 30 points for sharing products
Pro tip: VIP members earn points 50% faster!
9. What if I check out as a guest? #
❌ No points earned: Guest purchases don't get points
💡 Solution:
- Create account before ordering
- If already ordered, contact us to add points
Always log in to earn rewards!
10. Can I get points for guest orders later? #
✅ Yes! Contact customer service:
- Email [email protected]
- Include your order number
- We'll add points to your new account
⏱️ Must request within 30 days
11. What can points do? #
💰 Save money: 1000 points = $10 discount
🎁 Free products: Exchange for exclusive items
⬆️ Upgrade status: 5000 points = VIP membership
🎟️ Enter contests: Join monthly giveaways
12. Do points disappear? #
- Points last 1 year
- We email before points expire
Keep points forever: Go VIP
11. Why didn't I get points? #
Common reasons:
- Checked out as guest
- Used points to pay
- Returned item
- Points take 48 hours to appear
Check: Points History
12. Can I share points? #
✅ Gift friends: Send points anytime
❌ No selling: Can't exchange for cash
🎂 Special cards: Create birthday gift cards
Fee: 10% when sending points
13. Where's my points balance? #
- Website header when logged in
- "My Wallet" in mobile app
- Monthly email statement
