We’ve detected unusual activity on your transaction, and our automated security system has flagged it for review. This extra step helps protect you from potential fraud.
🔒 How to Quickly Resolve This #
- Reply to this email with:
- A clear photo of your government-issued ID (Driver’s license, passport, etc.)
(Cover any non-essential details, but ensure your name and photo are visible.) - A photo of the credit card used (Only show the last 4 digits + your name; hide other numbers and CVV.)
- A clear photo of your government-issued ID (Driver’s license, passport, etc.)
- Our team will review within 1 business hour (Mon-Fri 9AM-8PM PST) and email you once verified.
❓ Why This Happened #
- Billing/shipping address mismatch
- First-time international purchase
- Unusual payment patterns (e.g., high-value order)
💡 Tips to Avoid Future Flags #
- Use the same address for billing/shipping
- Ensure your bank approves international transactions
- Consider logging into your account before checkout
📌 Your Security Matters to Us #
- All documents are encrypted and deleted after verification.
- We never store full credit card details.
Need help? Contact our fraud prevention team:
📧 [email protected]
(Tip: Avoid sending sensitive data via social media or unsecured channels!)
