---
title: "I haven't received my order"
description: "**Don't worry** – we'll track it down together. Follow these steps: #### 🔍 **1. Check Your Tracking** - Find your tracking number in: - **Order confirmation email** (subject: *\"Your BeYourLover Order #BYL12345\"*) - Your account dashboard: [Track My Order](/track-your-order/) - Enter the number on the…"
url: "https://www.beyourlover.com/docs/shipping/i-havent-received-my-order/"
updated: "2025-06-30"
category: Shipping
---

# I haven't received my order

**Don't worry** – we'll track it down together. Follow these steps:

#### 🔍 **1. Check Your Tracking**

- Find your tracking number in:
  - **Order confirmation email** (subject: *"Your BeYourLover Order #BYL12345"*)
  - Your account dashboard: [Track My Order](/track-your-order/)
- Enter the number on the carrier’s website (USPS, FedEx, etc.).

#### 📦 **2. Common Delivery Scenarios**

✅ **"Delivered" but not received?**
→ Check porches, mailrooms, or with neighbors. Carriers sometimes mark deliveries early.
→ Wait **48 hours** (occasional delays in scanning).

🕒 **"In Transit" for days?**
→ Weather/events may cause delays. Contact the carrier directly with your tracking #.

❌ **No tracking updates after 3 days?**
→ Email us at **[support@beyourlover.com](https://mailto:support@beyourlover.com/)** with:

- Order number
- Screenshot of tracking status

#### 🚨 **3. File a Missing Package Claim**

If the carrier confirms loss/theft:

1. Reply to this email or call **+1 646-243-8557**.
2. We’ll **reship or refund** immediately (your choice!).

---

### **Prevention for Next Time**

- **Sign up for carrier alerts** (USPS/FedEx offer free tracking texts).
- **Use a secure address** (e.g., workplace or pickup locker).

**We're here 24/7!**
📧 [support@beyourlover.com](https://mailto:support@beyourlover.com/)

*(Tip: Save our contact info in your phone for future orders!)*